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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
131 ratings and 96 comments received in the last 90 days.
29 October 2026
I travelled from Arran so had limited time. I had explained this and they booked me in for 10.30 and I was told they would fast track me while I waited. work didn't start until 12.00 though App said it would be ready by then. I sat for over 2 hours
29 October 2026
Car went in on time and came out lovely and clean , all requirements completed, very happy ??
29 October 2026
The service and everything was fine , but I found the receptionist I spoke to a bit condescending
28 October 2026
The staff, front desk, mechanics, the people who work upstairs. I had to take a phone call. I stepped into the corridor connecting . Every member of staff acknowledged me and smiled. I come to this place, its not my closest to home, for the staff.
28 October 2026
Service carried out in a professional and timely manner.
28 October 2026
Rude staff. Usual rude woman at reception.
28 October 2026
My priorities for the work required were ignored and as a result the vehicle was unexpectedly not available to me for the full week. In addition the communication on progress was opaque and the vehicle was returned with a work item still outstanding.
25 October 2026
Job done while i waited, well within the 2 hour estimated slot.
25 October 2026
They very helpful and pleasant, and no issues
22 October 2026
Nowhere to leave keys out of hours,had to take time off work,wasnt explained what work was carried out,car cleaned poorly,
22 October 2026
A well organised team at Hillington
22 October 2026
Friendly staff.
21 October 2026
Car was damaged during my visit, front passenger window was scratched. I have still not been contacted by the service manager to discuss getting this repaired
21 October 2026
The service is much better when compared to the other branch. Please keep it up.
21 October 2026
Service and courtesy car were perfect Thought I could have received more information regarding the problem with one of my tyres
19 October 2026
Always friendly and helpful and professional thank you
19 October 2026
Easy to check in for the service and good support from the service team.
18 October 2026
Seriously impressed! Did the airbag recall in 30 mins without even moving the car!
16 October 2026
I had booked a £90 service, was not told that I had booked the wrong one when I dropped my car off. Got a phone call saying that my bill was £503. I would of liked to have been told this in advance rather than wait till the work was done.
14 October 2026
Staff at Douglas Park were very helpful and I could not fault their service.
14 October 2026
Always the best in hillington
14 October 2026
All very smooth. Very helpful people at Hillington.
14 October 2026
Everything went as hoped
14 October 2026
Work carried out on time and exactly as promised. Helpful and professional reception staff.
14 October 2026
Quick response and pick up
14 October 2026
Slick and professional and job done in quick time . I specially liked the text and the phone call updating me on the progress of my car .
12 October 2026
Great service, very helpful staff and extremely efficient.
08 October 2026
Amazing customer service as always
08 October 2026
Everything taken care of with minimum fuss.
08 October 2026
Happy with communication and service provided
08 October 2026
The service I received was first class. The car was collected from my house and returned later that day after brake fluid service being carried out and car cleaned..A1 ????
07 October 2026
From booking to appointment the customer service was excellent
07 October 2026
I was disappointed that my service date had been changed without my knowledge. I was only notified by text a few days before, which I hadn't noticed. I also found the lady quite abrupt when she called that morning to arrange collection of my car.
07 October 2026
Staff very helpful, as always, especially Norrie at desk and Scott, Prompt quote for tyres & fitted next day
06 October 2026
Front desk staff extremely professional and helpful
06 October 2026
Your staff were very helpful and friendly
06 October 2026
Easy to arrange appointment / good communications / polite and knowledgeable team
06 October 2026
Completely satisfied with the service.
06 October 2026
Cream was friendly and professional, understood what I wanted and felt like good value
30 September 2026
No problem with check in. Car was in for a recall. Car was ready when it was promised.
30 September 2026
Excellent customer service offering car collection, very prompt return and take you through the cars service journey with clear outcomes, ( all passed). My car was in Douglas Park BMW following a safety recall last year. Communication stars everytime
30 September 2026
5-star service from Douglas Park Car Service. From start to finish, everyone was so friendly, professional and helpful. They made the whole experience completely hassle-free, kept me updated throughout and went above and beyond to make sure everythin
30 September 2026
Car was very cleaned
29 September 2026
Pleasant personnel, kept e advised.
26 September 2026
All aspects of the service experience fully met with my expectations.
25 September 2026
Very friendly staff, service done without delay, report explained to me at the end.
23 September 2026
Confidence in genuine BMW parts and technicians.
22 September 2026
Work carried out timeously can returned clean and vacuumed
21 September 2026
The Customer Services Operator when initially booking the vehicle in was first class. The same Operative dealt with me on my arrival to put the car in for remedial work. As l recall Donald was his name. The turn around work on the car was great.
21 September 2026
Great service
21 September 2026
Very polite staff. Fast turnaround Very clean sitting area. ??????????
21 September 2026
Extremely satisfied
20 September 2026
Very satisfied. The entire process from booking the car in to having the issue sorted and getting my car back was both quick and simple
19 September 2026
I was kept up to date by text message. I will point out i ordered parts for my other bmw about 2 months ago. Was told to come pick them up on a certain day. 1 part wasn't in. So i was told i would get a call when it came in. No call. Minor but still
17 September 2026
Efficient, helpful and rapid assistance at a critical time
17 September 2026
Work was completed on time and as requested.
16 September 2026
Great team helpful professional service. Thank you Ronnie Anne and team
16 September 2026
Douglas Park, Hillington, once again lived up to my expectations of Customer Service. Circumstances changed since I booked my car in preventing me delivering my BMW to them. Accordingly Hillington sent a driver to collect & redeliver. Problem solved!
15 September 2026
10 out of 10 as usual Polite and efficient
15 September 2026
service very good
15 September 2026
All staff very professional and kept me informed throughout the process.
14 September 2026
Efficiently planned with highly enaged updates on progress.
13 September 2026
Friendly and helpful staff
13 September 2026
Normally I check everything personally before bringing my car for an MOT, This time I didn't so I was pleasantly surprised with the outcome.
10 September 2026
Very polite and courteous, and nothing was a problem to them.
10 September 2026
The centre staff are always welcoming friendly pleasant and very professional.The staff member who dealt with me during my visit was Norrie Gilmore , he was very welcoming and professional and made me a coffee while I waited
10 September 2026
Efficient and courteous service
07 September 2026
Quality service and kept me informed throughout the process.
07 September 2026
First class service from start to finish Thankyou
31 August 2026
Excellent service from the moment they first called me. Picked up and dropped off my car - hassle free.
30 August 2026
Did exactly what was required
27 August 2026
Welcomed warmly by staff
26 August 2026
Completed quickly
25 August 2026
Staff across my 2 local bmw garage I have visited in recent months would benefit from customer service training. Quality and experience has dropped significantly in last 10 years, far from the attentive, helpful, good communication engaging manner
25 August 2026
Norrie kept me informed and up to date of service progress. Car returned serviced washed and clean.
23 August 2026
Staff were welcoming and very knowledgeable and efficient
23 August 2026
Fast efficient service
23 August 2026
The team were essy to book in with, friendly and knowledgeable.
23 August 2026
quality and quick service
22 August 2026
Very good service from start to finish
19 August 2026
Pleasant efficient staff. Short wait for MoT
19 August 2026
Was satisfied with the service provided. Took a little bit longer than I thought but it was ok
19 August 2026
Quick efficient no faff like across the road
18 August 2026
Prompt and professional service. Quick turnaround.
18 August 2026
The consideration and kindness of staff was much appreciated
15 August 2026
Very attentive staff
13 August 2026
Norrie & the girls were all great.
12 August 2026
Great service from booking to works completion
12 August 2026
Not good at all .Booked a 2 hour service dropped car at 08.00 as planned returned at 12.00 to find car not even started .Waited until 13.40 poor service
11 August 2026
Excellent service really listen
11 August 2026
All work got done no problems
11 August 2026
Called at 8.30 in the morning. Was told to bring car straight in and fault was diagnosed within a few hours. Excellent fast response.
07 August 2026
Very happy with level of attenion afforded to us on arrival and after service
06 August 2026
Every one was polite and respectful. I got my vehicle booked in at short notice and was even given a courtesy car.
06 August 2026
We were kept informed of progress and e verybody involved was efficient.
FIND Douglas Park Hillington BMW
Address
- 420 Hillington Road, Hillington, G52 4BL
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0141 535 3170
Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs
Address
- 420 Hillington Road, Hillington, G52 4BL
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0141 535 3170
Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs
31 October 2026
Great work from great staff.