About Your Local BMW Retailer | Douglas Park Hillington

OUR CUSTOMER REVIEWS

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

129 ratings and 85 comments received in the last 90 days.

30 September 2026

No problem with check in. Car was in for a recall. Car was ready when it was promised.

30 September 2026

Excellent customer service offering car collection, very prompt return and take you through the cars service journey with clear outcomes, ( all passed). My car was in Douglas Park BMW following a safety recall last year. Communication stars everytime

30 September 2026

5-star service from Douglas Park Car Service. From start to finish, everyone was so friendly, professional and helpful. They made the whole experience completely hassle-free, kept me updated throughout and went above and beyond to make sure everythin

30 September 2026

Car was very cleaned

29 September 2026

Pleasant personnel, kept e advised.

26 September 2026

All aspects of the service experience fully met with my expectations.

25 September 2026

Very friendly staff, service done without delay, report explained to me at the end.

23 September 2026

Confidence in genuine BMW parts and technicians.

22 September 2026

Work carried out timeously can returned clean and vacuumed

21 September 2026

The Customer Services Operator when initially booking the vehicle in was first class. The same Operative dealt with me on my arrival to put the car in for remedial work. As l recall Donald was his name. The turn around work on the car was great.

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21 September 2026

Great service

21 September 2026

Very polite staff. Fast turnaround Very clean sitting area. ??????????

21 September 2026

Extremely satisfied

20 September 2026

Very satisfied. The entire process from booking the car in to having the issue sorted and getting my car back was both quick and simple

19 September 2026

I was kept up to date by text message. I will point out i ordered parts for my other bmw about 2 months ago. Was told to come pick them up on a certain day. 1 part wasn't in. So i was told i would get a call when it came in. No call. Minor but still

17 September 2026

Efficient, helpful and rapid assistance at a critical time

17 September 2026

Work was completed on time and as requested.

16 September 2026

Great team helpful professional service. Thank you Ronnie Anne and team

16 September 2026

Douglas Park, Hillington, once again lived up to my expectations of Customer Service. Circumstances changed since I booked my car in preventing me delivering my BMW to them. Accordingly Hillington sent a driver to collect & redeliver. Problem solved!

15 September 2026

10 out of 10 as usual Polite and efficient

15 September 2026

service very good

15 September 2026

All staff very professional and kept me informed throughout the process.

14 September 2026

Efficiently planned with highly enaged updates on progress.

13 September 2026

Friendly and helpful staff

13 September 2026

Normally I check everything personally before bringing my car for an MOT, This time I didn't so I was pleasantly surprised with the outcome.

10 September 2026

Very polite and courteous, and nothing was a problem to them.

10 September 2026

The centre staff are always welcoming friendly pleasant and very professional.The staff member who dealt with me during my visit was Norrie Gilmore , he was very welcoming and professional and made me a coffee while I waited

10 September 2026

Efficient and courteous service

07 September 2026

Quality service and kept me informed throughout the process.

07 September 2026

First class service from start to finish Thankyou

31 August 2026

Excellent service from the moment they first called me. Picked up and dropped off my car - hassle free.

30 August 2026

Did exactly what was required

27 August 2026

Welcomed warmly by staff

26 August 2026

Completed quickly

25 August 2026

Staff across my 2 local bmw garage I have visited in recent months would benefit from customer service training. Quality and experience has dropped significantly in last 10 years, far from the attentive, helpful, good communication engaging manner

25 August 2026

Norrie kept me informed and up to date of service progress. Car returned serviced washed and clean.

23 August 2026

quality and quick service

23 August 2026

Staff were welcoming and very knowledgeable and efficient

23 August 2026

Fast efficient service

23 August 2026

The team were essy to book in with, friendly and knowledgeable.

22 August 2026

Very good service from start to finish

19 August 2026

Pleasant efficient staff. Short wait for MoT

19 August 2026

Quick efficient no faff like across the road

19 August 2026

Was satisfied with the service provided. Took a little bit longer than I thought but it was ok

18 August 2026

The consideration and kindness of staff was much appreciated

18 August 2026

Prompt and professional service. Quick turnaround.

15 August 2026

Very attentive staff

13 August 2026

Norrie & the girls were all great.

12 August 2026

Not good at all .Booked a 2 hour service dropped car at 08.00 as planned returned at 12.00 to find car not even started .Waited until 13.40 poor service

12 August 2026

Great service from booking to works completion

11 August 2026

Excellent service really listen

11 August 2026

All work got done no problems

11 August 2026

Called at 8.30 in the morning. Was told to bring car straight in and fault was diagnosed within a few hours. Excellent fast response.

07 August 2026

Very happy with level of attenion afforded to us on arrival and after service

06 August 2026

Every one was polite and respectful. I got my vehicle booked in at short notice and was even given a courtesy car.

06 August 2026

We were kept informed of progress and e verybody involved was efficient.

04 August 2026

Always polite and happy to assist

03 August 2026

Easey to book appointment and kept InTouch all way through with online app

02 August 2026

Alice is friendly, helpful, and responsive by email.

31 July 2026

Very prompt and effectuve reception of car with immediate a gion being yaken.

28 July 2026

Good service

28 July 2026

Everything was smooth from the car being picked up to being dropped off and I was kept informed throughout

28 July 2026

Carried out procedures as required.

27 July 2026

Douglas Park Hillington kept me informed at every step. Very courteous & professional unlike other Douglas Park branches.

23 July 2026

Excellent services provided

22 July 2026

I think it was a very overpriced experience

21 July 2026

Work done as advised

21 July 2026

The garage carried out everything I asked them to do and all within the estimated time.

20 July 2026

Car was ready quickly and when it was supposed to be

16 July 2026

Super efficient service from front the office team within the service department right through to the service technicians. The car was returned in perfect condition. I would definitely recommend Hillington branch to others. Thank you kindly

15 July 2026

Always a great service

15 July 2026

Great staff, efficient service and good location.

13 July 2026

Again, from start to finish the service from Parks of Hamilton (Hillington) was faultless. From handing the car in, to being able to track the service online in real time, through to collecting the car was , as always, excellent.

13 July 2026

The service I received was first class

13 July 2026

My car was received immediately I arrived and ready and hour and a half later. Everyone was a pleasure to deal with, from David, keeping me updated, to Hillington doing the required work.

12 July 2026

Always courteous and keep me informed of what's happening with the vehicles

12 July 2026

The staff are very knowegable and efficient. My stay was very pleasent.

11 July 2026

Staff very friendly and efficient, job completed with no problems and car returned looking pristine.

09 July 2026

Douglas Park Hillington team are always helpful, keep you informed and the car is always spotlessly clean when I get it back too. First class.

09 July 2026

Very good service. Norrie was excellent and great and communicating. The car going and collection was very easy and the fact you washed the car and gave a detailed report of all checks was superb.

09 July 2026

Everything went smoothly service

08 July 2026

Very Helpful staff at Hillington Updates on the service process was good Prompt service

07 July 2026

Staff were very helpful and attentive. Warranty work carried out professionally and quickly.

06 July 2026

Very polite and helpful staff. Had my car ready for the time agreed and recieved a telephone call confirming work was complete.

06 July 2026

Efficient and as described.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Douglas Park Hillington BMW

Address

420 Hillington Road, Hillington, G52 4BL

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:Closed

Phone

0141 535 3170

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map

Address

420 Hillington Road, Hillington, G52 4BL

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:Closed

Phone

0141 535 3170

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map