OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
101 ratings and 52 comments received in the last 90 days.
23 June 2025
You are made to feel that you matter.
23 June 2025
Car was returned in perfect condition same day. Great service from the team at Hillington.
22 June 2025
Couldn't fault the service received
19 June 2025
Job was completed in time stated
19 June 2025
I got a bill for £2372.99 the majority of that was labour charges with virtually no work done. I don't think they wanted to do any work as I feel the service agent tried their best to put me off by telling me he wouldn't get it fixed because it would
18 June 2025
Organising the fix was the most important but going above and beyond by cleaning car etc was excellent service
17 June 2025
I have used Hillington on a number of occasions now, and each time the work was carried out with no drama and staff were friendly and efficient.
15 June 2025
Very expensive and service takes all day. I don't live local so had to wander about for 6 hours with my daughter.
11 June 2025
My service experience is not yet over
25 June 2025
Norrie in office was helpful and professional &mechanic who'd worked on car, apologised for his oversights with the roof motor & said he'd just removed the rattling trim as 'it wasn't really necessary' and 'must have been loose already'!