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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 65 comments received in the last 90 days.
18 May 2025
Very satisfied ??
18 May 2025
Recall work carried out quickly
11 May 2025
Efficient and friendly service.
05 May 2025
.
05 May 2025
No issues
03 May 2025
Great service.
02 May 2025
As previous answer
30 April 2025
Anything was no problem.
29 April 2025
Recall erg cooler and a brake fluid service both done on the same day.
29 April 2025
The service from Norry as always
28 April 2025
Quick and efficient
26 April 2025
I would give 5 stars but it's annoying that I book my car in for 9am but it doesn't get touched until 2pm (I can tell from the app). Why not give me less hassle and allow me to book it in for 2?
21 April 2025
Norrie as always was very courteous and helpful
15 April 2025
Great service
14 April 2025
Nothing more I could have asked for.
14 April 2025
I am still having the same issue.
14 April 2025
Excellent customer service from the team at Douglas Park Hillington.
13 April 2025
Very
11 April 2025
Excellent communication and personal interaction.
08 April 2025
Didn't have to wait long for the job to be completed.
08 April 2025
They kept me up to date and clear on the work and timelines required.
08 April 2025
The part came in and was replaced quickly..
08 April 2025
Friendly, helpful staff.
07 April 2025
Happy with service,
07 April 2025
All items were addressed on the ay
07 April 2025
Very speedy turnaround on the service. Good communication from staff.
06 April 2025
The job was done fast without any issues
06 April 2025
Good but car shouldv been cleaned properly after
06 April 2025
After having some bad experiences I wouldn't take my car anywhere else. Norrie and the guys are on the ball
04 April 2025
For the same reasons in Q1
03 April 2025
Always friendly and helpful.
01 April 2025
Simple, uncomplicated service
31 March 2025
Good comms, clear direction
28 March 2025
Obviously the dealership is a bit more expensive than independent garages. I would like to see more comparable pricing especially for cars over 4 years old.
27 March 2025
Very quick
27 March 2025
The customer service representatives are so friendly and welcoming, they explained everything and ensured that i was aware of what would be happening during my visit
26 March 2025
Totally dependable and courteous service
24 March 2025
Again, this service experience was good but it was earlier one which made me put this rating.
21 March 2025
Norrie was good
21 March 2025
As above
20 March 2025
All good
20 March 2025
To b fair they do very good work on my car but are they restricted by bmw schedule . The only reason for this the service advisor is norrie gilmore is 5 star.
19 March 2025
There was nothing wrong with the work done. But when you call and say the car is ready at 3pm one day and it has not been washed when you arrive after 10am the next day to pick it up, it's a poor show. Also, there were coffee dribbles in my car.
15 March 2025
As above
14 March 2025
Car was ready in good time
14 March 2025
I have not had any problems since
13 March 2025
Done an amazing job, for a fantastic price..
13 March 2025
Everything was completed as advised and WiFi worked a treat as I continued working while waiting
11 March 2025
Fast
10 March 2025
While the car was in the hands of Douglas Park in Glasgow another fault appeared ( NOX sensor ). This was fixed at a cost of £571 ? When i checked the mileage of the car it left my house without the problem but when in the hands of the garage.
09 March 2025
Overall , good service provided , no issues
08 March 2025
Positive experience
08 March 2025
Excellent. All staff from booking to pickup/drop off very courteous. Well informed of progress and issue with tyres. Truly great service
06 March 2025
I don't believe a bmw should sound like this
04 March 2025
Car was collected and delivered just as organised. Telephone call giving information as to what had been carried out
03 March 2025
Professional courteous service and car was ready by mid day.
03 March 2025
Fine
03 March 2025
The fault in the iDrive was diagnosed and rectified within a few hours on the car warranty.
02 March 2025
Problem fixed in a couple of hours and car came back spotless
02 March 2025
The whole experience was excellent. The car was picked up at my workplace and delivered back when stated. The work carried out was explained well with good communication before and during the work and the vehicle was also well valeted and washed.
01 March 2025
No problems
01 March 2025
Great customer service and kept in contact with updates
01 March 2025
No respect for the wishes of the customer. 35 years of car ownership and I have never been treated so poorly.
01 March 2025
Terable treatment
19 May 2025
Norman at Douglas Park dealt with the issues with my car very well, ensuring I was kept up to date with progress. The only frustration was the length of time it took to find the issue leaving me with a smaller car than usual.